California Consumer Privacy Act (CCPA) Policy

Effective Date Of This California Consumer Privacy Act (CCPA) Policy: September 6th, 2024

At AffordARide Transportation (“we,” “our,” or “us”), we are committed to protecting the privacy and personal information of our customers, including California residents. This CCPA Policy explains your rights under the California Consumer Privacy Act (CCPA) and provides details about the personal information we collect, how we use it, and your rights to access, delete, and control your data.

1. Your Rights Under CCPA

If you are a resident of California, the CCPA grants you the following rights regarding your personal information:

  • Right to Know: You have the right to request details about the categories and specific pieces of personal information we collect, use, disclose, and sell (we do not sell personal information).
  • Right to Delete: You can request that we delete your personal information, subject to certain legal obligations.
  • Right to Opt-Out of Sale: While we do not sell personal information, you have the right to opt-out if we ever decide to sell it in the future.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

2. What Personal Information We Collect

Under CCPA, “personal information” includes any data that identifies, relates to, or could reasonably be linked to a particular consumer or household. The types of personal information we collect may include:

  • Identifiers: Name, email address, phone number.
  • Commercial Information: Records of services you purchased or booked.
  • Internet Activity: IP address, browser type, browsing history, and interaction with our Site.
  • Payment Information: Transaction data related to payments made for our services (processed securely via Square).

We do not knowingly collect sensitive personal information from children under the age of 13.

3. How We Use Personal Information

We may use the personal information we collect for the following business purposes:

  • To provide and manage our transportation services.
  • To process payments and issue refunds.
  • To respond to customer inquiries and support requests.
  • To improve our website and customer experience.
  • To comply with legal obligations or respond to legal requests.

We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

4. How We Share Personal Information

We do not sell personal information to third parties. However, we may share your personal information in the following situations:

  • Service Providers: We may share personal information with trusted third-party service providers, such as Square, to process payments and deliver services.
  • Legal Compliance: We may disclose personal information if required to do so by law or in response to valid legal requests.

5. How to Exercise Your CCPA Rights

If you are a California resident and wish to exercise any of your rights under the CCPA, you may submit a request to us using the contact details provided below. You may make the following requests:

  • Request to Know: You can request access to the specific pieces of personal information we have collected about you, as well as the categories of information we collect, the purposes for which we collect it, and the categories of third parties with whom we share it.
  • Request to Delete: You can request that we delete your personal information, except for information we are required or permitted to keep under applicable laws (e.g., for completing a transaction or legal compliance).

6. Verifying Your Identity

To protect your privacy, we may need to verify your identity before processing your request. We will ask for information such as your name, email address, or other details to verify your identity and confirm that the request is valid.

You can make a request to know or request to delete up to two times within a 12-month period. We will respond to your request within 45 days of receipt, though this period may be extended by another 45 days if necessary.

7. Authorized Agents

If you are submitting a request through an authorized agent, the agent must provide proof of authorization in writing, such as a signed permission letter from you, and may be required to verify their identity.

8. Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA. This means we will not deny services, charge different prices, or provide a different level or quality of service based solely on your exercise of your CCPA rights.

9. Contact Us

If you have any questions or concerns about this CCPA Policy or wish to exercise your rights under the CCPA, please contact us at:

AffordARide Transportation
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]